Frequently Asked Questions
Sometimes you really need to cancel a rental. It happens. Learn how to cancel a booking and under what circumstances a refund will happen.
How do I cancel my booking?
When can I cancel a booking?
In which case do I get a refund of the rental price?
Is the listnride service fee refundable?
What happens if the Lister cancels the booking?
I couldn’t cancel on time but my case is extraordinary. Do I still get a refund?
How can I postpone a rental?
What happens if the Rider withdraws the request before I could confirm it?
I accepted the request by accident - what can I do?
What happens if the Rider wants to postpone the rental?
How do I cancel a booking as a Lister?
Do I still get paid out if the Rider cancels the booking?
How can I help the Rider find a new bike if I need to cancel?
Got any questions? Write usJean