Frequently Asked Questions
Getting Started 
Renting out your bikes 
Renting a bike 
Payment & Service fees 
Booking & Cancellation 
Vouchers & Credits 
Ratings & Feedback Sometimes you really need to cancel a rental. It happens. Learn how to cancel a booking and under what circumstances a refund will happen.
How do I cancel my booking?
To cancel a booking, go to My Bookings, select the booking you want to cancel, then tap the button “Cancel Booking”. Then, follow the steps on your screen.
When can I cancel a booking?
You can cancel a booking anytime. Note, however, that refund amounts depend on the timing of the rental start.
You can find our cancellations policy in the Terms and Conditions.
In which case do I get a refund of the rental price?
There are a few possibilities on how much of the rental price you can get refunded, depending on the timeframe in which you cancel.
1. Less than 24 hours prior to the rental start: you won’t get a refund.
2. Between 24 and 48 hours prior to the rental start: you will get a refund of 25% of the rental amount, excluding the service fee.
3. Between 48 and 72 hours prior to the rental start: you will get a refund of 50% of the rental amount, excluding the service fee.
4. More than 72 hours prior to the rental start: you will get a full refund of the rental amount, excluding the service fee.
Is the listnride service fee refundable?
The listnride service fee is not refundable if you cancel the rental. If the Lister cancels the booking, the service fee will be refunded as well as the full rental price.
What happens if the Lister cancels the booking?
If the Lister cancels the booking you will get a full refund of the rental price as well as the listnride service fee.
How can I postpone a rental?
Please inform the lister through the chat that you want to postpone the rental. You can find the chat under “My Bookings”. Once you agree with the Lister, cancel your first rental by selecting the “Cancel” button and inform us about it. After, request the the bike with the new dates.
What happens if the Rider withdraws the request before I could confirm it?
If the Rider withdraws the request you can not confirm or decline it anymore. This can also mean that the Rider is no longer interested in that specific bike. Don’t worry, this can happen. Sometimes his or her plans changed or the Rider found another bike - hopefully one of yours! If you want to know his or her reasons you can still send a message in the chat and ask.
What happens if the Rider wants to postpone the rental?
You will receive an email which tells you that the booking was cancelled. You can find that information under “My Bookings” as well. But don’t worry, the Rider is going to request the bike again for another date - you’ll just need a bit of patience!
How do I cancel a booking as a Lister?
Please inform the Rider through the chat why it is not possible to rent out your bike to him or her. Then, send us an email at contact@listnride.com. We will cancel the booking for you.
Do I still get paid out if the Rider cancels the booking?
This depends on how long the Rider cancelled in advance. There are a few possibilities:
1. After the rental has already started: you will get paid out the full amount of the rental price,
2. Less than 24 hours prior to the rental start: you will get paid out the rental price, minus a 10€ processing charge.
3. Between 24 and 48 hours prior to the rental start: you will get paid out 50% of the rental price, minus a 10€ processing charge.
4. Between 48 and 72 hours prior to the rental start: you will get paid out 25% of the rental price, minus a 10€ processing charge.
5. More than 72 hours prior to the rental start: you won’t get paid out.
How can I help the Rider find a new bike if I need to cancel?
You can of course propose one of the other bikes you have. If you don’t have any fitting bikes you could as well propose bikes from other listers to make it easier for the Rider to find an alternative.
