Frequently Asked Questions
Renting the perfect bike for your needs has never been easier. Log in, type your desired city or region, use filters and categories to find your perfect bike, agree on pick-up and return with the Lister and enjoy the ride!
How do I rent a bike?
How can I contact the Lister?
How long can I rent a bike?
Can I send multiple bike requests for the same time period?
How can I withdraw a request?
The Lister doesn’t respond to my request, what can I do?
Do I need my ID card or leave a security deposit to rent a bike?
Do I need my own lock and helmet?
Can I bring my own pedals and or saddle?
What if the bike is not the model I booked?
I’m really enjoying my ride, can I extend the rental period?
How can I make sure that the bike will be safe?
When do I have to pick up and return the bike?
Where do I have to pick up and return the bike?
I’m late for the pick up or return time - what can I do?
How do I know if the bike is available?
Got any questions? Write to usJean