Ride stress-free with Bike Protection
Renting out your own bike requires trust. What if it gets stolen during the rental? What if it comes back to you damaged? No worries: all ListNRide rentals in Germany, Austria and the Netherlands include Bike Protection.
Bike Protection includes:
- Coverage for all kinds of bikes, e-bikes, cargo bikes
- Bike theft coverage, if your bike or e-bike get stolen
- Bike damage coverage, if your bike gets severely damaged during the rental
- Friendly and personal customer service throughout the process
- Coverage for all rentals in Germany, Austria and the Netherlands
Automatically coveredEvery rental in Germany, Austria and the Netherlands automatically includes Bike Protection. The price for the coverage starts at €0.50/day and varies depending on the booking length and bike value.
What should I do if the bike gets stolen or damaged?Communication is key here. As soon as you notice that something went wrong, you should report it through your booking. All parties - the Lister, the Rider, and ListNRide will be informed, and together we can find the right solution.
Report the issueIn My Bookings, select your booking, and click on “Report an issue”. Follow the steps.
Fill in the damage or theft claimYou will be asked to fill out a damage or theft claim. Make sure you gather all evidence before.
Sit back and relaxWe’ll contact you as soon as we have reviewed both claims from Rider and Lister. You’re in good hands.